kalakaarihaath (KALAKAARI HAATH STUDIO LLP) is committed to deliver your order with good quality packaging within given time frame. most orders are accompanied by a small note describing the concept/process/making, etc. (look out for yours!) we ship throughout the week, except weekends & public holidays. to ensure that the quality and handling of the product is not compromised, we only ship through reputed agencies. if there is no courier service available in your area, please write to us at firstname.lastname@example.org and we will help you out.
Please note by purchasing from kalakaarihaath you as the buyer agree to our shopping terms, conditions and policies.
What is our shipping policy?
Shipping charges within India is included in the price.
The shipping charges outside India will be calculated at checkout. For order(s) containing multiple products, the system adds up the total of all individual shipping charges.
For order(s) outside India, there may be additional charges including but not limited to Customs, wood treatment ectara.
Custom charges may be charged by our shipper at the time of delivery. For any other charges, our team will correspond the charges via email to you prior to shipping.
The prices displayed on our website are inclusive of GST. Such prices are however, exclusive of any other taxes applicable in your region.
All shipping costs are non-refundable.
How is your order processed?
On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing order, we would normally take 5-12 working days to ship your order. In some locations, the delivery may take longer, depending on the accessibility of your location by the third party transport companies. In such a case, we will proactively reach out to you and provide you with updates.
In case you need a product by a particular date, please reach out to us at email@example.com. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What is our return and exchange policy?
Before placing the order, please read item descriptions and note details mentioned for each product on the website carefully.
Order once placed is non refundable. All products are made to order and we do not do exchange of products.
Our shipments are carefully inspected before leaving our workshop. However, if your order(s) is damaged during shipping or an incorrect order is delivered to you, please follow the instructions hereinbelow:
We only replace a damaged or incorrect order, if informed within 2 working days from receiving such order(s). If you would like to request the same, please write to us at firstname.lastname@example.org.Credit Note: In any other case, where you do not wish for a replacement, kalakaarihaath will issue a credit note for the cost of the damaged or incorrect order(s). While redeeming the credit note, the value of the subsequent order cannot be lesser than the value of the credit note. In the event the value of subsequent order exceeds the value of the credit note, the difference between such amounts has to be paid by you.
Should you have any other concerns regarding your damaged or incorrect order(s), please write to us at email@example.com.
We generally offer free pickup and shipping for the return and replacement of your damaged or incorrect order(s). However, if your area is not serviceable by us, we would duly inform you the same at the contact details provided by you at the time of placing your order(s)and we will assist you for such return and replacement.